• Customer Service Representative

    LC Staffing
    Job Description
    LC Staffing Kalispell is partnering with an insurance business to hire a long-term Customer Service Representative.

    The Customer Service Representative is responsible for handling customer inquiries as the first contact of the company. This person will work with customers regarding basic underwriting guidelines, policies, and marketing initiatives to service customer accounts.

    Job Responsibilities:
    • Answer phones quickly and professionally.
    • Create a warm and welcoming atmosphere in the office.
    • Determine customer requirements and expectations in order to help the customer.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken.
    • Obtain basic prospect information such as name, address, and payment method, as well as current insurance and risk information.
    • Schedule appointments for agent/agency producers to meet with prospective customers as well as existing customers to go review their accounts.
    • Gather information for quote sheets.
    • Process payments and certificates of liability as needed.
    • Handle billing issues that may come up with clients and address their needs.
    Desired Skills and Attributes:
    • Must have a clean background and ability to pass a federal background check.
    • Exceptional attendance and reliability.
    • Sharp, professional image.
    • Previous experience in a customer service role preferred.
    • Keen attention to detail and analytically oriented.
    • Strong communication and follow-up skills.
    • Excellent ability to prioritize.
    • Ability to learn a technical product line.
    • Willing and excited to work a fun environment with dogs.  
    Ideal candidates will have a current property and casualty license or must be able/willing to obtain one.

    Schedule is Monday through Friday, 8am-5pm with starting wages at $13.00 without a P&C license or $15.00 with a P&C license. Benefits and perks include one week of paid time off after one year of employment (two weeks after two years of employment) as well as paid lunch at least once a week!

    For a full job description or to apply online, please visit our website at www.lcstaffing.com and refer to order #33038

    For more information, call or text Robyn in our LC Staffing Kalispell office at 406-752-0191.
    Locally owned and operated, LC Staffing has been matching top talent with Montana employers since 1985. Headquartered in Kalispell and with branches in Bozeman and Missoula, they pride themselves in partnering an individual’s skills and interests with a company’s specific team dynamic and changing needs. LC Staffing maintains the utmost confidentiality to protect employees who are currently working and wish to make a change. One free application with LC Staffing can get you access to over 80 career possibilities. For more information, please visit us at www.lcstaffing.com.
    Contact Information